We hope you love your dancewear. However if you are not completely satisfied with your purchase we are here to help. Please contact us here.
*Due to the current COVID-19 situation, please be aware that for orders placed on or after 1st March, we are extending our returns/exchange period to 60 days. Our usual terms and conditions about items being unworn and in re-saleable conditions still apply
If you require an exchange please complete the returns form included in your parcel and enclose it with your unwanted items within 14 working days of receipt to:
Dancewear Central PO Box 122
HEYWOOD OL10 9AP
We will happily post out a different colour or size of the same item to a UK address for free. Postage will be payable if you require a different item or additional item, or if you live outside of the UK.
If you require a refund please complete the returns form included in your parcel and enclose it with your unwanted items within 14 working days of receipt to the above address. We will process your refund as quickly as possible, but please allow up to 28 working days.
Christmas 2020: Please note that for Christmas gifts purchased from November 2020 onwards, we are extending our returns and exchanges period to Monday 18th January 2021.
You can download a copy of our returns form either by clicking here or via the "Related Downloads section at the foot of this page
All returns should be sent postage paid to the address above. Customers are responsible for paying return shipping costs. We recommend that you obtain a proof of postage receipt as we cannot accept responsibility for undelivered returns. Returns must be sent in resalable condition, in the original packaging and with all tags still attached.
Due to hygiene reasons we do not accept returns on underwear, tights, hair accessories and makeup. This does not affect your statutory rights.
Where possible please enclose the returns form, or state clearly your name, address and telephone number as well as your instructions. Straight exchanges (same item but different size or colour) will be sent postage paid by Dancewear Central for UK mainland only. Postage will be charged for a different style ordered in exchange, or any additional items.
Refunds are for merchandise only. Postage is non-refundable in any circumstances, excluding where complete orders have been cancelled as per the Consumer Rights Act 2015. We will endeavour to process refunds as quickly as possible. However this may take up to 28 days.