Order Helpline: 0344 561 6664

Covid-19

Customer information – COVID-19

Updated 19th April 2021

We want to assure all our customers that our website is open as usual, and in line with the current government advice we are continuing to accept and despatch orders, whilst maintaining social distance requirements. The health and safety of our teams in all areas of our business is of paramount importance.

Order fulfilment

In order to maintain social distancing in our warehouse, some orders may occassionally take up to 24 hours longer to arrive. However, we are pleased to say that so far our service levels have not been affected. For orders placed before 3pm, we are still despatching these on the same day.

Delivery

We aim to get your orders to you as soon as possible. Orders are still being collected daily by our carriers, Monday – Friday.

Standard Delivery (Royal Mail): Our standard delivery option is Royal Mail 1st Class, which usually arrives within 1-3 working days. Some customers are experiencing short localised delays with the Royal Mail service.

UK Next Working Day (Parcel Force): Whilst the majority of deliveries are arriving next working day, we are currently unable to guarantee this service. However, full tracking information is still available.

Europe

Due to Brexit and Covid 19 related circumstances outside of our control, this service has temporarily been removed from our website. Please email info@dancewearcentral.co.uk or call 0344 561 6664 for any Europe delivery related queries.

Customer Service team

To ensure their safety, some of our Customer Service team are working remotely. However, our Customer Helpline 0344 561 6664 and email communications remain open Monday to Friday 9am – 5pm and our service levels are unaffected.

Returns

Our returns/exchange period is 30 days. Our usual terms and conditions with regards to items being unworn and in re-saleable conditions still apply. Any returns that are received for refund or exchange are currently processed within 10-14 working days, but please allow up to 28 working days whilst we have fewer staff to maintain Covid secure measures.

Articles of interest

We have created a number of articles and activities on our blog you may find of interest during this time.

Share your story - experiences of the UK lockdowns from members of the dance industry - read here

Practicing Dance at Home – read here

How to practice safely in dance shoes at home – read here

Advice for dance teachers – read here

Activities for children – read here

Follow us on Social Media

We remain active on Facebook and Instagram with daily posts, live dance and conditioning sessions and giveaways to encourage everyone to keep dancing at home. Please follow us and stay connected.

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